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Telecom & Technology

A Crisis is defined as a significant threat to business operations that can have severe negative consequences if not handled properly – in terms of reputation/brand/revenue loss. Crisis Management relates to management of the incident in an effective manner. While a Crisis does not make the system or facility inoperable, inappropriate Management of the Crisis could lead to inability to deliver the key products and services – i.e. a Business Continuity issue.

Why Crisis Management

It is said that it takes years and years of nurturing to build a reputation, but only moments to tarnish Consulting Through our expertise in Crisis Management and Communications, we can help you with

  • Conducting a GAP Assessment for your Crisis Management Plans/preparedness
  • Specialized Crisis Management manpower outsourcing
  • Strategic Risk Assessment with Company Senior Management
  • Internal Audit of Crisis Management vs. Global Best Practices
  • Developing and signoff of the Incident Management Structure/Incident Management Plans

Implementation of BCM

  • Identification of potential risks that may cause disruptions
  • Identification of financial and non-financial impact of potential disruptions
  • Identification of key products and services, and critical business functions
  • Formulation and implementation of viable recovery strategies and plans
  • Formulation and implementation of viable recovery strategies and plans
  • Awareness, Training, Exercising and testing of these plans

We have to date participated in over 40 ISO 22301, NCEMA 7000, BS 25999 engagements, either as the Consultants, Assessors, Technical Experts or Trainers, and have an excellent track record of high quality delivery of BCM engagements within time and cost budget.

Why BCM

Other than major catastrophes, even minor day to day incidents not managed appropriately can also snowball into major disasters, leading to revenue losses, inability to meet commitments, penalties, embarrassment and loss of reputation, and opening of inroads for competitors, negative publicity, customer and employee attrition and the loss of current and future business. Worst case, the business can be permanently crippled, or may even shut down, never to reopen. BCM works towards ensuring that core, high-priority operations continue after a disaster or resume within an acceptable time.

Investment and Business Development

• Project Feasibility Study Development
•Business Plan Development
•Investments License & Registration Process
• Bank Loan Process Facilitation
• Land Acquisition Process Facilitation

IT Service Management

IT Service Management typically covers a wide range of IT Service Management parameters, and relies heavily on the Best Practices framework based on ITIL (IT Infrastructure Library), which is the most widely used and accepted approach for IT Service Management guidelines and architecture. The ITIL Framework helps IT Managers to provide quality IT Services in an effective, efficient and economically viable and reasonable manner, and at the same time, fulfilling the Customers’ needs, reasonable turnaround times and expectations. The ITIL approach can be tailored to any IT service provider (either internal or external third party) irrespective of its size or the technology in use.

Why IT Service Management

  • Improved staff morale
  • Improve the return on IT investment
  • Increased return on your IT investment
  • Reduced staff turnover
  • Improved customer satisfaction
  • Improved staff morale